May 26,2010
Brad Colean, Realtor Centry 21 Colean Realty, Inc. 10870 South US 1 Port St Lucie, FL 34952
Dear Brad,
I am writing to you to express my sincere gratitude to you for your expert handling of the purchase of my dream home. I certainly appreciate your time and attention in the midst of many other equally pressing duties. I especially appreciate how you took the time to explain all of the pertinent details and to provide assistance with completion of numerous forms.
As a first time buyer this is an important time in my life as I take the plunge into home ownership. I highly value the advice of professionals like you who understand your field so well and willingly share information and educate clients like myself. In addition my inexperience as a first time buyer made me very anxious and insecure but you handled my questions no matter how trivial with the utmost respect and reassurance. You were always patient and conducted yourself in a professional manner at all times. Throughout the process you impressed me and my family with excellent customer service. At times I felt as if I was your only client because you were either readily accessible or very prompt in returning calls.
I thank you most sincerely for your energy, dedication and your willingness to go above and beyond the call of duty to make the entire process smoother for me. It is obvious that you pride yourself on excellent customer service. I will not hesitate to recommend you as a highly competent, knowledgeable and supportive realtor to anyone who is looking to purchase a home. You truly are a credit to your profession.
Sincerely,
Michael B HoIder
— Michael B. Holder

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